Q & A / Assistance

Where can I find your products?

Click here for our dealer locator to find a Klaussner dealer in your area

How can I sell Klaussner Products?

Klaussner Home Furnishings can provide you with a couple of options on selling our product. Click here to get more information regarding selling our product. Click here to see how you can join the Klaussner home furnishings team.

How can I contact Klaussner Corporate Offices?

Klaussner corporate offices are located in Asheboro, NC and can be reached by mail at:

Klaussner Home Furnishings

405 Lewallen Rd

Asheboro, NC 27204

By Phone: 1.800.828.9534

How do I take care of my new furniture?

Caring for you furniture is a simple process that should be done to increase the life of your new purchase. Visit our Care page to find the care for your items.

Can I get a certain fabric on a certain style?

Yes, most of our dealers have the capabilities to help you pick out the style and fabric that is personally yours and fulfill a custom order.

If Warranty service is needed where do I go for help?

To obtain warranty service you must contact the original furniture retailer from whom you purchased the product and provide the serial number and proof of the original purchase. Furniture purchased under conditions of "as-is", floor model, or second hand, is not covered under Manufacturer's warranty. Extended or additional warranties are not the responsibility of the manufacturer.

How do I clean my upholstered furniture?

Our upholstered furniture has a deck label either located under the seat cushions or underneath the furniture itself. The label shows the cleaning codes and explanation for cleaning according to the code of the fabric. To determine the cleaning code of your fabric you may contact either the furniture retailer or manufacturer at 1.888.732.5948.

Explanations of Cleaning Codes for Fabrics are also found on our website by clicking here.

I need assembly instructions for my furniture. Can you send this to me?

If the items you purchased require assembly, the instructions should have been in the box the product came in. If this is missing or you have misplaced it, please provide us with the following information: your name, address, telephone number, a copy of your bill of sale, and the manufacturer's style number of the piece that needs to be assembled.

Click here to contact Consumer Relations or mail to:

Klaussner Home Furnishings

P.O. Drawer 220

Asheboro, NC 27204

Attention: Consumer Relations

I am missing the hardware to assemble my furniture. Can you send this to me?

If you received your furniture in a secure box, all the hardware should have been packaged inside. You should contact the furniture retail dealer with whom you purchased the product. They can order the parts through Klaussner Home Furnishings Parts Department.

Are you sharing my personal information?

No, We do not share your information with any other company.

My dealer is closed and I need to order parts. Can you help me?

We can help if the parts are still available. We need your serial number and/or style number, fabric name, date of purchase and proof of purchase if the product is under warranty. Contact Klaussner's Consumer Department at 1.888.732.5948 or 1.800.828.9534.

What is the weight limit on your recliners?

250 lb is what we have been told, however it is not published anywhere.

What is the weight limit on your sofa-sleepers?

250 lb is what we have been told, however it is not published anywhere.

I have moved away from the dealer I made my last purchase with, how can I find another dealer in my area?

Please contact our consumer relations department at Klaussner Home Furnishings.